Frequently asked questions
What types of pets are your products suitable for?

Our products are mainly designed for dogs and cats, covering outdoor gear, daily essentials, toys, and more to meet the diverse needs of your pets.
Are your products safe and eco-friendly?

We use high-quality, non-toxic materials that comply with international pet safety standards to ensure your pet’s safety and well-being.
How long does it take to ship my order?

Orders are typically processed and shipped within 1-3 business days. During holidays or special promotions, processing times may be slightly longer.
What payment methods do you accept?

We accept various secure and convenient payment methods including credit cards, PayPal, and Apple Pay.
Can I modify or cancel my order?

Once your order is confirmed and processing has started, it may not be possible to modify or cancel. Please contact our customer service as soon as possible and we will try to assist.
How can I track my shipment?

Once your order is shipped, we will send you a tracking number via email or SMS. You can track your package on our website or the carrier’s tracking site.
What if I receive a damaged or defective product?

If your product arrives damaged or defective, please contact us within 7 days of receipt and provide photos. We will arrange a return or exchange promptly.
What is your return policy?

For non-quality related returns, please ensure the product is unused, in its original packaging and condition. Contact customer service first to initiate a return. Refunds will be processed after we receive and inspect the returned item.
Who pays for return shipping?

Return shipping costs due to product defects will be covered by us. For other returns, the customer is responsible for shipping fees.
Do you offer membership discounts or promotions?

We regularly offer exclusive member discounts and seasonal promotions. Subscribe to our newsletter or follow us on social media to stay updated.
How can I contact customer support?

You can reach us via the "Contact Us" page on our website or email support@rovapet.com. Our team will respond as quickly as possible.