Shipping Policy

Effective Date: 05/08/2025

At Rovapet, we believe your adventure with your pet should begin the moment you place an order — that’s why we offer FREE standard shipping on all orders within the eligible regions of the United States.

📦 Shipping Regions

We currently ship to the contiguous United States only (the 48 mainland states).
We do not ship to the following areas at this time:

Alaska
Hawaii
Puerto Rico
Guam
U.S. Virgin Islands
APO/FPO or military addresses
International locations

🚚 Order Processing Time

Orders are typically processed and shipped within 1–2 business days, Monday through Friday (excluding holidays). You’ll receive a shipping confirmation email as soon as your order is on the way.

🚛 Delivery Time

Shipping Method	Cost	Estimated Delivery Time
Standard Shipping	Free	7-15 business days

We ship via trusted carriers such as UPS, FedEx, or USPS, depending on your location and package size.

Please note: Delivery times are estimates and may vary due to weather, carrier delays, or peak seasons.

📬 Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email. You can use this to follow your package’s progress at any time.

🚫 Incorrect Addresses & Delivery Issues

Please ensure your shipping address is accurate at checkout. We are not responsible for:

Delays due to incorrect or incomplete addresses
Lost or stolen packages marked as “delivered” by the carrier

If a package is returned to us due to address issues, we’ll contact you to arrange reshipment. Additional shipping fees may apply for re-delivery.

❗ Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, contact us at support@rovapet.com within 7 days of the expected delivery date. We will do our best to assist with resolving the issue.